American Airlines is in the process of #goingforgreat! Well at least I think they still are… As part of that goal the airline is going to try to streamline the passenger experience. Ever since the US Airways integration in 2016 American Airlines’ hard product has been inconsistent to say the least. Specifically, the hard product offered…
I have a confession to make, I caved and bought the Bose QC35 Headphones. I resisted buying a new set of headphones because I was so happy with the QC15 and QC20 models I already owned. With the latest Quiet Comfort (QC) generation I just couldn’t resist. After a few months with headphones I am…
Sure, the name sounds a bit intimidating and in fact, the entire interface seems overwhelming, but the ITA Matrix is one of the best travel tools I have ever come across. ITA Matrix is the software which runs behind google flights. Unlike Google Flights, ITA Matrix helps users find specific flights, fare codes, airlines, and…
One of my favorite frequent traveler perks is TSA PreCheck. Sure shorter lines are nice, but leaving my laptop in my bag is the best part. It is nice to simply put my luggage on the belt and pick it up on the other side. Getting TSA PreCheck is definitely worth the $85 fee for 5…
A few weeks ago work sent me to Omaha Nebraska. I was excited to visit a new city and a new airport. Since I was actually working about an hour away from Omaha I did not end up staying in the city. Instead I stayed at a brand new Courtyard by Marriott hotel in Bellevue Nebraska. I…
Recently while waiting in line at the Chicago O’hare Admirals Club I overheard a conversation I hear all too often. A gentleman flying to London was asking for an upgrade to business class. Business class seats were available, but the customer service agent (AAngel) refused to grant him a complimentary upgrade. She insisted he pay the $350…
Last year was unique. I switched jobs and temporarily decided to switch airline loyalty. Like the rest of American AAdvantage members, I was fed up with all of the “enhancements” to the AAdvantage program. I also realized my travel pattern changed with my new job. My travel became much more Midwest focused. So, I decided…
American Airlines is the most recent US airline to announce “basic economy” fares. Legacy domestic airlines continue to cite increased competition from low cost competitors as the reason behind these basic economy fares. American Airlines basic economy fares mirror those offered by United and Delta, which offer reduced benefits and increased restrictions. These basic economy fares…
Update: Per United Airlines (@United) the United Airlines Ground Stop has been lifted as of 8:09 PM CST. Today, January 22, 2017, just after 7:00pm CST United Airlines issued a ground stop for all domestic flights due to a system outage. This is one of several system meltdowns which has caused service disruptions in recent months.…
American Airlines boarding procedures are among the most confusing of any domestic airline. Rather than using just group numbers, American first boards passengers based on class of service and elite status. The airline often lacks consistency among gate agents due to the complex boarding procedure. In early 2017, the boarding process became even more complicated…
